General Terms and Conditions
Effective date: 01.04.2024
These General Terms and Conditions apply to the accommodation of guests in the apartments located in the house at Korunní 716/5, Prague 2 (hereinafter referred to as "accommodation" or "apartments") of Korunní Praha s.r.o., ID No.: 07437676, with its registered office at Písecká 486/14, Vinohrady, 130 00 Prague 3, registered in the Commercial Register kept by the Municipal Court in Prague, file No.: C 300999 (hereinafter referred to as "accommodation provider").
Guests are obliged to comply with the legal regulations of the Czech Republic, these General Terms and Conditions and the Accommodation Regulations. These General Terms and Conditions govern the rights and obligations arising from the contract concluded between the accommodation provider and the natural person ordering the services (hereinafter referred to as "Terms and Conditions").
Each guest is obliged to get acquainted with the accommodation rules and regulations located at the reception desk and undertakes to comply with them.
What kind of contract is created between the accommodation provider and the guest and when?
Currently, the accommodation provider offers the possibility of booking accommodation via Airbnb and Booking.com (hereinafter referred to as the "Booking Portal"), in the individual case via email booking. The contract between the guest and the accommodation provider is formed at the moment the reservation is confirmed by the accommodation provider; the accommodation provider is thus obliged to provide the agreed service (to allow the guest to stay in the accommodation) and the guest is obliged to pay the agreed price.
The stay and the related rights and obligations are also governed by the terms and conditions of the booking portal through which the booking was agreed, if these terms and conditions apply to the contractual relationship between the guest and the accommodation provider in the provision of accommodation and related services.
Price of stay and payment, cancellation policy
The price of the stay is indicated on the booking portal or sent via email on request for individual email reservations. The guest is bound by the price stated in the confirmed reservation. The property also provides other services related to the guest's stay, such as dry cleaning, airport transfer, etc. A price list of these services is available on request from the property. The services and prices in the price list are subject to change. Unless specifically stated in the booking portal terms and conditions at the time of booking, the price does not automatically include city tax and cleaning fee. The price is paid in Euros and the accommodation provider is not liable for any exchange loss and/or bank charges for currency conversion during the guest's payment.
Payment is made in accordance with the terms and conditions stated on the booking portal when the guest makes the booking. Currently, the property requires payment in advance when booking any apartment.
The booking portal also includes a free refund period for cancellations made before the start of the stay. If this deadline is not met and the guest cancels after the deadline, the accommodation provider is entitled to a cancellation fee of 100% of the price.
For individual email bookings, cancellations can be made up to 14 days before the start of the stay. If the reservation is cancelled later than 14 days before the start of the stay, the accommodation provider is entitled to a cancellation fee of 100% of the price.
In the event of canceling part of the stay after the start of the stay or failing to use any of the services already paid for, the guest is not entitled to any financial compensation.
If ordered services are canceled less than 24 hours before their use (commencement of use), the accommodation provider is entitled to charge the guest a cancellation fee of 100% of the price of the unused services.
The cancellation fee is payable immediately. The guest will receive the difference between the price paid and the cancellation fee in accordance with these terms and conditions. If the amount of the cancellation fee exceeds the price paid, the guest is obliged to pay the difference without undue delay.
The property does not currently accept cash payments.
Basic rights and obligations of the guest:
The guest has the right to:
to the proper provision of the agreed services,
to timely information about changes to the agreed services,
to withdraw from the contract at any time before the start of the stay, in accordance with the terms and conditions stated at the time of booking and in these terms and conditions,
the right to complain about any defects in the stay.
The guest is obliged to:
Provide the accommodation provider with cooperation, truthfully provide all information, and report any changes to these data without undue delay,
take over from the accommodation provider the documents necessary for the stay and arrive at the agreed destination to start the stay,
compensate for any damage caused by the accommodation,
notify the accommodation provider of any withdrawal from the contract, and pay the cancellation fee according to the cancellation conditions.
The guest is also obliged to check in online according to the instructions sent and to fill in all the information truthfully and completely, at the latest before the start of the stay. Otherwise, the accommodation provider can cancel the guest's reservation, i.e., withdraw from the concluded contract. In this case, the accommodation provider is entitled to a cancellation fee of 100% of the price of the stay, which is payable immediately.
Basic obligations of the accommodation provider
The accommodation provider undertakes to allow the guest to stay in the apartments in accordance with the reservation and to provide all necessary information for the stay.
In the event of cancellation of the contract in accordance with these terms and conditions or the law, the accommodation provider undertakes to pay the guest the difference between the price paid and the cancellation fees within 14 days of the cancellation of the reservation or receipt of the written cancellation (for these purposes, e-mail is considered to be the written form).
Processing of personal data
Information on how the accommodation provider processes personal data is available at www.coru-house.com.
Out-of-court settlement of consumer disputes
The accommodation provider hereby informs the guest, in accordance with the relevant legal regulations, that the guest as a consumer may apply for out-of-court settlement of a consumer dispute to the consumer dispute resolution body, which is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions set out in the relevant legislation. For the avoidance of doubt, nothing in these Terms and Conditions excludes the possibility for the consumer to bring his claim before a civil court.
The guest is obliged to:
provide the accommodation provider with cooperation, truthfully provide all information and report any changes to these data without undue delay,
take over from the accommodation provider the documents necessary for the stay and arrive at the agreed destination to start the stay,
compensate for any damage caused by the accommodation,
notify the accommodation provider of any withdrawal from the contract and pay the cancellation fee according to the cancellation conditions.
The guest is also obliged to check-in online according to the instructions sent and to fill in all the information truthfully and completely, at the latest before the start of the stay. Otherwise, the accommodation provider is entitled to cancel the guest's reservation, i.e. withdraw from the concluded contract. In this case, the accommodation provider is entitled to a cancellation fee of 100% of the price of the stay, which is payable immediately.
Effectiveness of the terms and conditions
These terms and conditions shall take effect at the beginning of these terms and conditions and shall supersede all previous applicable terms and conditions from the moment they take effect.